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Effective date: January 1, 2025
Last updated: October 28, 2025
At Caribbean Clock, we strive to ensure customer satisfaction and provide reliable and secure delivery of all orders. If a product does not meet your expectations, you may request a return under the conditions described below.
Orders are generally processed and shipped within 24 to 48 business hours after payment confirmation.
Estimated delivery times are as follows:
Delivery times may vary depending on the destination, high demand periods, or logistical constraints.
Orders are shipped using trusted carriers such as:
Once your order has been shipped, an email containing a tracking number will be sent to you. This tracking number allows you to monitor the progress of your delivery directly on the carrier’s website.
Customers are responsible for providing accurate shipping information when placing an order. Caribbean Clock cannot be held responsible for delivery issues caused by incorrect shipping details provided by the customer.
In accordance with Article L221-18 of the French Consumer Code, customers have the right to withdraw from their purchase within 14 calendar days from the date of receiving the product, without providing any reason and without penalty.
To request a withdrawal, please contact us by email at:
contact@caribbeanclock.com
Please include:
To be eligible for a return, the product must be returned:
Returns must be sent to the following address:
Caribbean Clock – Returns Department
5 Lotissement Mont Vernon II
97150 Saint-Martin
Return shipping costs are the responsibility of the customer, unless the product is defective or there was a shipping error.
Once the returned product has been received and inspected, the refund will be processed within a maximum period of 14 days.
Refunds will be issued using the same payment method used for the original purchase.
Caribbean Clock reserves the right to refuse a refund if the product:
If a product arrives damaged or defective, customers must contact customer support within 48 hours of delivery.
Requests should be sent to:
contact@caribbeanclock.com
Please include:
After review, Caribbean Clock will offer:
Orders placed by professional customers are final and non-refundable, unless an exceptional written agreement is granted by Caribbean Clock.
All products sold on Caribbean Clock benefit from:
The warranty does not cover:
Caribbean Clock – Customer Service
5 Lotissement Mont Vernon II
97150 Saint-Martin
Phone: +33 7 45 06 02 92
Email: contact@caribbeanclock.com
Customer service hours:
Monday to Friday, 9:00 AM to 5:00 PM