Returns & Refunds
We want you to be completely satisfied with your Caribbean Clock purchase.
If you are not happy with your order, you may request a return within 14 days after receiving your item.
How to start a return
To begin the return process, please contact our customer support team first so we can guide you through the return procedure.
Email: support@caribbeanclock.com
Once your request is approved, our team will provide:
- The correct return address
- Detailed return instructions
- Information about refund processing
Important information
Please note that our company headquarters and return processing address may differ, depending on the logistics partner handling the return.
For this reason, returns should not be sent unless instructed by our support team.
Refund processing
After we receive and inspect the returned item, your refund will be issued to the original payment method within 5–10 business days.
We recommend using a tracked shipping service when returning items to ensure safe delivery.
If you have any questions, our support team will be happy to assist you.
